Max Disctance Support
How Can We Help?
Find quick answers, retriever repair videos, replacement parts, warranty information, shipping and return policies, and more. If you still need help, our customer support team is only an email away.
Get Help Fast
Start here for the most common customer questions and retriever problems.
Frequently Asked Questions
Search answers to real customer questions about retrievers, parts, suction cups, warranties, orders, shipping, cameras, and more.
SEARCH THE FAQ →Retriever Help & Repair
Watch videos covering proper extension and collapsing, cleaning, maintenance, stuck sections, replacement sections, outer-shell repair, and more.
VIEW RETRIEVER HELP →Contact Customer Support
Couldn’t find the answer? Email our support team. For product issues, include your order number, retriever model, and clear photos when possible.
CONTACT US →Parts & Product Resources
Identify your retriever, find replacement components, and review product specifications.
Replacement Parts
Max Disctance carbon-fiber retrievers are designed to be repairable. Find individual sections, outer-shell components, threads, caps, and other parts.
XF vs. CF — Which Retriever Do I Have?
Compare the XF and CF series and learn how to identify your retriever before ordering replacement parts.
COMPARE XF & CF →Retriever Specifications
View model dimensions, lengths, and specifications to help identify or compare Max Disctance retrievers.
VIEW RETRIEVER SPECS →Retriever Attachments
Browse suction cup balls, hook adapters, adapters, and other retriever attachment options.
BROWSE ATTACHMENTS →Orders, Warranty & Policies
Shipping, returns, warranty coverage, product-care requirements, and legal information.
Shipping & Delivery
Processing times, tracking, delivery information, international charges, and current UPS Canada brokerage information.
VIEW SHIPPING INFORMATION →Returns & Exchanges
Review the 14-day return period, refunds, store-credit option, exchanges, eligibility, and return-shipping instructions.
VIEW RETURNS & EXCHANGES →Warranty Policy
See warranty periods, what’s covered, what’s excluded, and what information is needed to submit a warranty claim.
VIEW WARRANTY POLICY →Warranty Registration
Register a qualifying carbon-fiber retriever within 30 days of purchase to extend eligible warranty coverage from 90 days to 180 days.
REGISTER YOUR RETRIEVER →Use, Care & Warnings
Proper operation, cleaning, maintenance, carbon-fiber collapsing procedures, attachment security, and important safety warnings.
VIEW USE, CARE & WARNINGS →Policies & Information
Browse all Max Disctance policies in one place, including Privacy, Terms & Conditions, Shipping, Returns, Warranty, and product-care information.
VIEW ALL POLICIES →Still Need Help?
If the FAQ and support resources above don’t answer your question, email our customer support team. For product or warranty issues, please include your order number, retriever model, and clear photos when applicable.