Customer Support

Shipping and Delivery

All orders will be shipped out within 3 business days of receiving them. If you have not received an order confirmation check that your inbox is not full. With Mac email address the auto confirmation may have been blocked. Customer is responsible for any additional charges by shipping service selected

UPS SHIPPING TO CANADA | BROKERAGE FEES

This page will explain the brokerage fees, bond fees and C.O.D. fees charged by UPS and what you can do to avoid them.

Brokerage Fees consist of numerous fees, but the fees listed below (Entry Prep Fees and Bond Fees) are the ones most likely to be applied to your disc golf order over and above our shipping charges. (Note that US Postal Service does not have to charge you Brokerage Fees.)

Entry Preparation Fees: fees charged by UPS to take your package(s) through customs. These fees are on packages shipped STANDARD (Ground) to Canada. If you use UPS Express or Expedited, there are no entry prep fees. These fees are charged by UPS to take your package(s) through Customs. If you can take the package through Customs yourself, you can avoid this fee.
To avoid the Entry Preparation Fees, you can take your package(s) through Customs yourself. You will have to go to the port’s UPS Customs Warehouse nearest you, pick up the paperwork on the box, take it through Customs, then return to the warehouse to get your package(s). Call UPS at 1-800- PICK-UPS after you receive a Quantum View email from UPS with your tracking number. Tell them you would like to clear the package(s) through Customs yourself. Have the tracking number handy. They will give you further instructions.

Location of UPS Customs Warehouses: Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Fort Erie, Windsor and Hamilton.

Rates for Entry Preparation Fees are based on the value of the shipment and do not include applicable duties or taxes which are also your responsibility. All rates are in Canadian funds.

Value of Shipment
UPS Standard (Ground)
Entry Preparation Fees
UPS Express and Expedited
Entry Preparation Fees
$0 – $20
FREE
FREE
$20.01 – $40
$7.00
FREE
$40.01 – 100
$19.45
FREE
$100.01 – $200
$29.00
FREE
$200.01 – $350
$42.95
FREE
$350.01 – $500
$48.25
FREE

Bond Fees: fees charged by UPS to collect the duty and taxes which are the responsibility of the customer. Customers are responsible for payment of duties (fees imposed by Customs based on the value of your shipment) and taxes (imposed by the Canadian government).
UPS must post a bond to allow shipments to be released in advance of payment of duties and taxes to the Canada Border Services Agency (CBSA).
If UPS has to pay the duties and taxes for you, a fee of 2.7% of the total of these or a minimum of $5.85 will be charged. If you pre-pay the duty and taxes, there are no bond fees.You can pay duty and taxes before your shipment arrives to avoid the bond fees and/or C.O.D. fees.
To avoid bond fees, pre-pay the duties and taxes owed on your shipment. To do this, call 1-800-PICK-UPS as soon as you receive a Quantum View email from UPS that your shipment is on its way, give them the tracking number and tell them you want to pay the duties and taxes ahead of delivery by credit card or Electronic Funds Transfer (EFT) plans.

C.O.D.: fees charged by UPS to collect the duties and taxes from you at the time of delivery.

If UPS delivers your order to you and if you have not prepaid the duties and taxes, you will be charged a $4.25 C.O.D. charge on top of the duty and taxes and brokerage fees.
To avoid C.O.D. charges, pre-pay the duties and taxes owed on your shipment. To do this, call 1-800-PICK-UPS as soon as you receive a Quantum View email from UPS that your shipment is on its way, give them the tracking number and tell them you want to pay the brokerage fees, duties and taxes ahead of delivery with your credit card or Electronic Funds Transfer (EFT) plans.

Returns & Exchanges

Last updated: May 03, 2022

Thank you for shopping at Max Disctance.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Max Disctance LLC, 2517 Sunnyside Dr, TX 75071.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Max Disctance, accessible from www.maxdisctance.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

ALL ORDER CANCELLATIONS BY THE PURCHASER ARE SUBJECT TO A 3% TRANSACTION FEE

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: maxdisctance.customerservice@gmail.com
  • By phone number: 9728558222

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

2517 Sunnyside Dr
McKinney, TX 75071
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: maxdisctance.customerservice@gmail.com