Max Disctance Support
Contact Us
Need help with an order or one of our products? We are happy to help. For the fastest answer, check our FAQ or Retriever Help Page first. If you still need assistance, send our customer support team an email.
Looking for a Quick Answer?
Many common product and order questions can be answered immediately.
Frequently Asked Questions
Search answers about retrievers, replacement parts, warranties, orders, shipping and more.
SEARCH THE FAQ →Retriever Help & Repair
Find videos covering proper use, cleaning, maintenance, repairs and stuck sections.
VIEW RETRIEVER HELP →Email Customer Support
Email is the best way to contact us for product, warranty and order questions because you can include photos and all of the information we need in one message.
EMAIL CUSTOMER SUPPORT →Or email us directly at info@maxdisctance.com
Include your Max Disctance order number or proof of purchase when applicable.
Tell us which product or retriever model you have and describe what the issue is.
For product, repair or warranty issues, attach clear photos showing the affected area.