Your Information & Privacy
Privacy Policy
This policy explains what information Max Disctance collects, why we use it, when it may be disclosed, and the privacy choices that may be available to you.
Last updated: August 19, 20261. Scope of This Privacy Policy
This Privacy Policy explains how Max Disctance LLC (“Max Disctance,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit maxdisctance.com, create an account, place an order, register a product, apply for or use a wholesale account, contact customer support, subscribe to communications, or otherwise interact with us.
This policy applies to information collected through our website and related customer-service and commerce activities. It does not control the privacy practices of third-party websites or services that have their own privacy policies.
2. Information We Collect
Information You Provide
- Contact information: name, email address, telephone number, billing address, and shipping address.
- Order and transaction information: products purchased, order number, purchase date, shipping method, order status, returns, exchanges, discounts, and related transaction records.
- Account information: login and account details, customer role, wholesale-account information, and preferences.
- Support and warranty information: messages, photographs, proof of purchase, product model, warranty-registration details, and other information you send to us.
- Marketing information: email preferences and information you provide when signing up for promotions or communications.
Payment Information
Payments are processed by third-party payment processors. We generally do not receive or store your complete payment-card number. We may receive limited transaction information such as payment status, transaction identifiers, card brand, or the last digits of a payment method as needed to process and support your order.
Information Collected Automatically
When you use our website, we and service providers may automatically collect information such as IP address, browser and device information, operating system, pages viewed, referring pages, approximate location derived from IP address, dates and times of visits, and website interactions.
3. How We Use Personal Information
We may use personal information to:
- Process, fulfill, ship, and support orders.
- Create and manage customer and wholesale accounts.
- Process returns, exchanges, warranty claims, product registrations, and customer-service requests.
- Communicate about orders, shipping, account activity, product issues, policy updates, and other service-related matters.
- Send marketing communications when permitted by law and allow you to unsubscribe from those communications.
- Operate, secure, troubleshoot, analyze, and improve our website, products, and services.
- Detect fraud, misuse, security incidents, or unlawful activity.
- Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
- Establish, exercise, or defend legal claims and protect the rights, property, and safety of Max Disctance, our customers, and others.
6. Sale, Sharing & Targeted Advertising
Max Disctance does not sell personal information in exchange for money.
Some privacy laws use broader definitions of “sale,” “sharing,” or “targeted advertising.” If we use advertising or analytics technologies that fall within those definitions, applicable consumers may have the right to opt out. You may contact us at info@maxdisctance.com to exercise an applicable opt-out right.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to fulfill orders, maintain accounts, provide support and warranty service, comply with tax and accounting rules, resolve disputes, prevent fraud, and enforce our agreements. Retention periods vary depending on the type of record and our legal or business obligations.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission, website, or electronic-storage system can be guaranteed to be completely secure, so we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live and whether a particular privacy law applies to Max Disctance, you may have rights to:
- Confirm whether we process your personal information and request access to it.
- Correct inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Obtain a portable copy of certain personal information.
- Opt out of certain sales, sharing, targeted advertising, or qualifying profiling.
- Receive equal service and not be unlawfully discriminated against for exercising privacy rights.
To submit a privacy request, email info@maxdisctance.com with the subject line Privacy Request. We may need to verify your identity before completing a request.
If we deny a request and applicable law gives you a right to appeal, you may appeal by replying to our decision or emailing the same address with the subject line Privacy Appeal.
10. Children’s Privacy
Our website and online store are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address the request.
11. International Customers
If you access our website or purchase from outside the United States, your information may be transferred to and processed in the United States and other countries where our service providers operate. Those countries may have different data-protection laws than your country of residence.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The “Last updated” date at the top of this page shows when this policy was most recently revised.
13. Contact Us
Max Disctance LLC
1971 University Business Dr, Ste 108
McKinney, TX 75071, USA
Email: info@maxdisctance.com
Phone: (972) 855-8872
Max Disctance Policies
View our other store, product, and customer policies.