Order Processing, Tracking & International Shipping
Shipping & Delivery
Find Max Disctance processing times, tracking information, international-charge responsibilities, and updated 2026 UPS Canada brokerage information.
Last updated: August 19, 20261. Order Processing Time
Max Disctance orders are generally shipped within 3 business days after the order is received. Business days do not include weekends or major holidays.
High-volume restocks, preorders, unusually large orders, address problems, payment review, severe weather, or other circumstances may occasionally require additional processing time. If a product has a different stated ship date, the product/preorder information controls.
2. Order Confirmation & Tracking
An order confirmation is normally sent to the email address used at checkout. If you do not see it, check your spam/junk folder and verify that your mailbox is not full.
When tracking becomes available, shipment information is sent electronically. Carrier tracking may take time to update after a label is created.
3. Delivery Estimates & Carrier Delays
Transit and delivery dates shown by shipping carriers are estimates unless the selected service expressly includes a carrier-backed guarantee. Weather, carrier network conditions, customs, holidays, address problems, and other events outside Max Disctance’s control can delay delivery.
If tracking shows an unusual delay, contact the carrier first when appropriate and email us if additional shipper assistance is needed.
4. Shipping Address
Customers are responsible for entering a complete and accurate shipping address. If you discover an address error, contact us immediately. We cannot guarantee that an address can be changed after an order enters fulfillment or is accepted by the carrier.
Carrier address-correction, rerouting, return-to-sender, storage, or re-delivery charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.
5. International Orders
International shipments may be subject to import duties, taxes, customs assessments, brokerage fees, disbursement fees, carrier collection fees, or other government/carrier charges that are not included in the Max Disctance shipping charge unless specifically stated at checkout.
The customer/importer is responsible for these charges. Max Disctance does not control the amount assessed by customs authorities or carriers and cannot guarantee whether a particular shipment will incur fees.
6. UPS Shipping to Canada — Brokerage Information
UPS Standard shipments entering Canada may be charged an Entry Preparation Fee for routine customs entry. According to the official 2026 UPS Canada Rate & Service Guide, routine customs-clearance entry preparation is included for UPS Worldwide Express Plus, Worldwide Express, Worldwide Express Freight, Worldwide Express Saver, and Worldwide Expedited services, although duties, taxes, and other customs-related charges may still apply.
2026 UPS Standard Entry Preparation Fees
The following fees are listed in Canadian dollars in UPS’s 2026 guide and do not include duties or taxes. UPS may change rates at any time; the official UPS guide controls.
| Value for Duty (CAD) | UPS Standard Entry Preparation Fee (CAD) |
|---|---|
| $0.00–$20.00 | $0.00* |
| $20.01–$40.00 | $7.00 |
| $40.01–$60.00 | $19.75 |
| $60.01–$100.00 | $23.55 |
| $100.01–$150.00 | $31.45 |
| $150.01–$200.00 | $35.90 |
| $200.01–$350.00 | $70.25 |
| $350.01–$500.00 | $78.15 |
| $500.01–$750.00 | $93.15 |
| $750.01–$1,000.00 | $105.25 |
| $1,000.01–$1,600.00 | $124.20 |
| $1,600.01–$2,500.00 | $141.30 |
| Each additional $1,000 | $9.75 |
*Certain restricted, controlled, or regulated goods may require formal customs entry even at lower values.
Disbursement Fees
If UPS pays duties or taxes to the Canada Border Services Agency on the importer’s behalf, UPS’s 2026 guide lists a Disbursement Fee equal to the greater of 3.7% of the duty/tax amount or a minimum of $7.40 CAD for UPS Standard. For the listed UPS Worldwide Express/Expedited services, the minimum shown is $11.65 CAD.
Import Collect on Delivery (ICOD)
UPS’s 2026 guide lists an $6.00 CAD ICOD fee when UPS collects import charges at delivery. UPS states that customers can avoid the ICOD fee by paying import charges online in advance through eligible UPS options such as UPS My Choice, or by arranging an importer/brokerage account where applicable.
7. Ways Canadian Customers May Reduce UPS Import Fees
- Compare UPS services: Routine entry-preparation fees are included with the UPS Worldwide Express/Expedited services identified above, while UPS Standard can have separate entry-preparation charges.
- Pay import charges before delivery: UPS states that eligible importers can pay online before delivery to avoid the ICOD fee.
- Ask UPS about prepayment/EFT: UPS’s guide states that prepayment or Electronic Funds Transfer arrangements may avoid Disbursement Fees.
- Ask UPS or CBSA about current self-accounting/self-clearance options: Procedures can change, so obtain instructions directly from UPS/CBSA before delivery rather than relying on an old warehouse list.
Choosing a service with included routine customs clearance does not eliminate government duties or taxes.
8. Other International Carriers
Other carriers and postal services may use different customs, brokerage, handling, or collection procedures. A carrier that does not use UPS brokerage fees may still charge its own handling fees, and government duties/taxes may still apply.
9. Shipping Questions
If you need help with a Max Disctance shipment, email info@maxdisctance.com with your order number and tracking number when available.
Max Disctance Policies
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