1. 14-Day Cancellation / Return Period

Eligible orders may be cancelled/returned within 14 days from the date the customer receives the goods, or the date a third party designated by the customer (other than the carrier) takes possession of the delivered product.

To request a cancellation or return, contact us by email at info@maxdisctance.com or call/text (972) 855-8872.

2. Return Eligibility

To qualify for a standard return, the product must:

• Be within the 14-day return period.
• Be unused and undamaged.
• Be returned with the original packaging and included components.
• Be in a condition that can reasonably be resold as new.

We may refuse or reduce a return when the merchandise does not meet these conditions to the extent permitted by applicable law.

3. Non-Returnable Items

The following are not eligible for a standard return unless required by law or the item was defective when received:

• Products that have been used, damaged, altered, or modified after delivery.
• Products made to a customer’s specifications or clearly personalized.
• Items specifically identified as final sale or non-returnable.
• Sale/clearance goods where the product listing or promotion states that the item is not returnable.
• Digital products or downloads after access or delivery where applicable.

4. Before Sending a Return

Please contact Max Disctance before mailing a return. Include your order number, the item you wish to return, and the reason for the return so we can confirm eligibility and help avoid processing delays.

5. Return Shipping

Unless otherwise agreed by Max Disctance or required by law, the customer is responsible for the cost and risk of returning merchandise.

We strongly recommend using an insured, trackable shipping service. Max Disctance cannot issue a refund for merchandise that is not received unless proof of received return delivery is provided.

6. Refunds & Store Credit

Once an eligible return is received and inspected, we will process the approved refund or store credit. Approved refunds will be issued no later than 14 days after we receive the returned goods.

Refunds to the original payment method are subject to the 3% transaction fee described above. If you choose store credit instead, the 3% transaction fee is waived.

After we issue a refund, your bank or payment provider may require additional time to post the credit to your account.

7. Exchanges

If you received a defective, damaged, or incorrect product, contact us before returning it. We will review the issue and determine the appropriate replacement, exchange, or other resolution.

For a voluntary exchange unrelated to a defect or shipping error, contact us first to confirm whether the requested exchange is available and whether any price or shipping difference applies.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, email us as soon as reasonably possible. Include your order number and clear photographs of the item, packaging, and shipping damage when applicable.

Do not discard shipping packaging if a carrier claim may be required.

9. Gifts

If an eligible item was marked as a gift and shipped directly to the gift recipient, an approved return may be issued as store credit to the recipient. If the original purchaser received the order and later gave it as a gift, refunds generally return to the original purchaser/payment method.

10. Questions About a Return?

Email info@maxdisctance.com or call/text (972) 855-8872.